Conversations with Rich Bennett
Join Rich Bennett and his dynamic cohosts as they engage with individuals from diverse backgrounds—authors, entrepreneurs, activists, and everyday heroes—uncovering their unique stories and insights. Each episode offers a deep dive into personal journeys, community initiatives, and transformative experiences, providing listeners with inspiration and practical takeaways.
Tune in to discover stories that uplift, inform, and connect us all. Subscribe now to be part of these compelling conversations.
Interested in being a guest on Conversations with Rich Bennett? Reach out to Rich Bennett through PodMatch: https://www.podmatch.com/hostdetailpreview/richbennett.
Conversations with Rich Bennett
From Trauma To Resilience: Jennifer Redding On Healing And Hope
Mental health is still one of the hardest things for people to talk about, even while more of us are willing to use words like anxiety, depression, and trauma. In this episode, Rich is joined once again by licensed clinical social worker and executive leader Jennifer Redding, founder of Harford Counseling and co-founder of Pebbles Throw Consulting, to dig into what real trauma-informed care looks like in everyday life and at work.
Jennifer breaks down why mental health has long been seen as a “character flaw,” how social media encourages self-diagnosis and labels, and why there is a big difference between a tough season and a clinical condition. She shares the origin story of Harford Counseling, explains how trauma and substance use are intertwined, and talks about the importance of treating people as whole human beings rather than separating “mental health,” “addiction,” and “life problems” into different boxes.
The conversation then shifts into the workplace. Jennifer introduces concierge behavioral health, a new arm of Harford Counseling that reimagines traditional employee assistance. She explains how trauma-informed leadership, psychological safety, and simple, consistent practices can improve retention, reduce conflict, and help people actually want to show up and do their best work.
If you are a leader, a parent, a helping professional, or simply someone who wants to better understand your own mental health, this episode will give you language, perspective, and hope.
Learn more about Jennifer and her team: HarfordCounseling.com
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SquadCast
Wendy & Rich 0:00
Hey, everyone is rich Bennett. Can you believe it? The show is turning 10 this year. I am so grateful for each and every one of you who've tuned in, shared an episode, or even joined the conversation over the years. You're the reason that this podcast has grown into what it is today. Together, we've shared laughs, tears, tears, and moments that truly matter. So I want to thank you for being part of this journey. Let's make the next 10 years even better. Coming to you from the Freedom Federal Credit Union Studios Harford County Living Presence, conversations with Rich Bennett.
None of. No, it's just
Rich Bennett 1:00
like-- Today's guest is someone who has spent nearly three decades helping people and organizations navigate some of the toughest challenges in behavioral health. Jennifer Redding is a licensed clinical social worker, an executive leader, and a nationally recognized speaker with deep expertise in trauma-informed care, mental health, and organizational leadership. She found it hard for counseling back in 2009 to fill real gap in support for people impacted by trauma, mental illness, and substance use, and she's continued that mission as the co-founder of Pebbles Throw Consulting, where she works with leaders and organizations across the country. Jennifer has got major behavioral health systems, trained teams in health care, education, social services, and law enforcement, and served in key leadership roles right here in Harford County. Her work has earned recognition from the U. S. Army the Athena Leadership Awards and multiple community organizations, and I am happy to have her back for-- I believe the fourth time on conversations with Rich Bennett. I have Jennifer Redding here who has her own business called Harford. We're going to talk about her business, of course, and the importance of it because I still think, and Jennifer is jumping at any time, but I still believe when it comes to mental health, a lot of people are still afraid to talk
Jennifer Redding 2:43
it.
Rich Bennett 2:43
about
Jennifer Redding 2:44
100 percent, I think. We're getting better.
Rich Bennett 2:47
Oh, yeah, absolutely.
Jennifer Redding 2:48
The stigma of mental illness, just in general, anything related to mental health, substance use,
Rich Bennett 2:55
it's
Jennifer Redding 2:56
so taboo, and folks really struggle with number one, talking about it, acknowledging it, and then obviously reaching out when they, or someone in their family, need support.
Rich Bennett 3:06
Why do you think that is?
Jennifer Redding 3:08
It's hard to say, I mean, I think there has always been sort of this thought process that, you know, if you have any sort of emotional dysregulation or, you know, a mental illness, such as depression, anxiety, bipolar disorder, that that's more of a character flaw
Rich Bennett 3:30
Right.
Jennifer Redding 3:30
versus something that is very similar to a chronic disease like diabetes or COPD or something along those lines. There's a huge disconnect. Part of my passion, though, is to sort of, you know, confront
Rich Bennett 3:45
problem.
Jennifer Redding 3:45
that thought
Rich Bennett 3:46
Yeah.
Jennifer Redding 3:46
And, you know, help to emphasize that mental health is just as important as physical health, and it's not one or the other. It's your one person, and you have both mental and physical health that we need to take care of.
Rich Bennett 3:59
Do you think that a lot of people, because they don't want to talk about it, or even seek help from somebody like you, do you think they're trying to take care of them, like, self-help?
Jennifer Redding 4:13
I mean, I think I, you know, so that's a big question. I think, uhm, you know, obviously as a female and as a mom and as, you know, someone that's always worked, I think, as moms, we tend to want to take care of our kids
Rich Bennett 4:28
Right.
Jennifer Redding 4:28
and those around us first, and so sometimes and most of the time, there's not a whole lot left for
Rich Bennett 4:33
Yeah.
Jennifer Redding 4:34
us. But I think also, you know, there is, like if you, for example, if you were to break your leg or break your arm or, you know, have a major physical illness, like it, you wouldn't think twice to go seek help at
Rich Bennett 4:48
Right.
Jennifer Redding 4:48
the doctor. But for folks that are suffering, you know, with anxiety or depression, you know, maybe it's hard to get out of bed in the morning and,
Rich Bennett 4:56
Yeah.
Jennifer Redding 4:56
you know, it's, it's not just the one off, it's weeks and weeks and weeks. You know, we feel like, and society sort of emphasizes that we just need to suck it up. Come on, push through it. And, and, you know, there are hard days. We all
Rich Bennett 5:11
Yeah.
Jennifer Redding 5:11
have those, but that's very different than a clinical depression or a clinical anxiety. And so that's where it sort of crosses over. I think the challenge is that the line is so blurry when it comes to mental health and mental illness as far as where you draw the line and seek help and support. Whereas, you know, with a health issue, I think the line is much more clear.
Rich Bennett 5:34
Okay. Yeah.
Jennifer Redding 5:35
You know, I'm, I'm experiencing these symptoms. I need to go to the doctor to get medicine or to talk and figure out what the options are. Mental health, it's a bit different.
Rich Bennett 5:43
And that's something I don't understand. And I'm seeing a lot of people. And I'm saying this because I'm thinking of my, my son and my daughter's generation, just talking to their friends. And even people around, it seems like a
Jennifer Redding 6:00
lot of
Rich Bennett 6:01
are
Jennifer Redding 6:01
people
Rich Bennett 6:01
self-diagnosing themselves as well.
Jennifer Redding 6:04
Yeah, I think that's the blessing in the curse of the internet and social media.
Rich Bennett 6:08
Yes, but it's almost like, this is something that I don't understand. And we talked about this on another episode. But like when it comes to depression, anxiety, it seems like a lot of kids are wearing that like a badge of honor. And I don't understand why
Jennifer Redding 6:25
I mean, I think again, I look at it in a couple of ways. I am happy that there's conversation.
Rich Bennett 6:34
Well, yeah.
Jennifer Redding 6:34
Those there's vocabulary and folks are talking about it. I think that's a plus.
Rich Bennett 6:40
Right.
Jennifer Redding 6:40
I do think there's a lot of misinformation out there.
Rich Bennett 6:43
Absolutely.
Jennifer Redding 6:44
And like you've described it, I don't know that I necessarily call it a badge of honor or badge, but I do think there has been, I don't know how, I don't know what I would call it. There have been some, some things or movements out there where it's cool.
Rich Bennett 7:01
Yes. That's why I'm yeah.
Jennifer Redding 7:02
By poll. And I hate to say it this way, but to name yourself as bipolar or some other illness. Because in my world, when I think about that, you're not bipolar, you are someone that is experiencing symptoms. And maybe they fall into that category of that diagnosis, but that's not who you are. And I think social media sometimes has really sort of made that become your identity. And I think that's a slippery slope.
Rich Bennett 7:33
Oh, what social media?
Jennifer Redding 7:35
Yeah. No, the any sort of illness or label becoming who you are,
Rich Bennett 7:39
Yeah.
Jennifer Redding 7:39
your identity.
Rich Bennett 7:40
Yeah.
Jennifer Redding 7:41
And so I always sort of like to kind of counter that thinking because it's a component of who you are. It's not who you are.
Rich Bennett 7:48
Right. I you
Jennifer Redding 7:50
social.
Rich Bennett 7:50
met the
Jennifer Redding 7:51
Yeah. Well, that's a whole nother podcasts.
Rich Bennett 7:53
Well, we, and we've even talked about that about the addiction.
Jennifer Redding 7:56
Yeah.
Rich Bennett 7:57
How bad it is.
Jennifer Redding 7:58
Yeah.
Rich Bennett 7:58
And it's, I was talking to my neighbor the other day and I love this. He said, um, one of the things he, they do it their house. And I'm surprised that people still do this. As soon as the kids like get home for school and everything and, and they get home from work, all the phones going to a basket.
Jennifer Redding 8:15
Interesting.
Rich Bennett 8:15
Yeah. And they, they don't use them. It's
Jennifer Redding 8:18
Yeah.
Rich Bennett 8:18
like I love that.
Jennifer Redding 8:19
Yeah.
Rich Bennett 8:20
I know if I would try to do that, I would probably get stuff thrown at me
Jennifer Redding 8:24
For
Rich Bennett 8:25
from
Jennifer Redding 8:25
real.
Rich Bennett 8:25
my wife and my daughters.
Jennifer Redding 8:27
well, and depending on your job, sometimes you don't even have that, that option or
Rich Bennett 8:30
Well,
Jennifer Redding 8:30
that
Rich Bennett 8:31
that's
Jennifer Redding 8:31
privilege. But, um, but yeah, I think it's interesting, you know, obviously we're of the age where we have perspective because we remember what it was like not to have the internet and social media. And so, you know, I think about my kids, they don't have that perspective. They've all, you know, they were born and it was always, um, you know, a common tool to use.
Rich Bennett 8:51
They were, yeah.
Jennifer Redding 8:52
Um, not having that perspective can be really challenging, I think.
Rich Bennett 8:56
Yeah. When you're, I guess when you're born into the digital wage. It's... I mean, unless you live off the grid?
Jennifer Redding 9:05
Right.
Rich Bennett 9:06
You
Jennifer Redding 9:06
it.
Rich Bennett 9:06
need
Jennifer Redding 9:07
Yeah. I
Rich Bennett 9:07
mean, you, you think about it, even a
Jennifer Redding 9:09
lot of your
Rich Bennett 9:10
jobs now, they require you to use an app on the phone to check in.
Jennifer Redding 9:15
More than one,
Rich Bennett 9:16
even at, well, even doctors.
Jennifer Redding 9:17
Yeah.
Rich Bennett 9:18
You know, I'll get you, check in ahead of time.
Jennifer Redding 9:21
Right.
Rich Bennett 9:22
I can do
Jennifer Redding 9:22
that. Yeah.
Rich Bennett 9:24
And, well, we know what happens to some of the apps when some services go down. So, all right. So harbor counseling. How long ago did
Jennifer Redding 9:34
uh, we opened our doors in 2009,
Rich Bennett 9:37
you,
Jennifer Redding 9:38
so it's been, it's been a while.
Rich Bennett 9:40
All right.
Jennifer Redding 9:43
Really out of frustration. I had been a working professional here in Hartford County for many years and my passion has always been working with folks who have been impacted by trauma,
Rich Bennett 9:56
Right.
Jennifer Redding 9:57
but also who then, you know, have resorted to substance use to help survive and cope with trauma and mental illness. And so working within the community, really trying to work with the existing providers at that time to treat the whole person, um, you know, what was happening back in 2009 is that you had mental health providers, you had substance use treatment providers, but you didn't really have a whole lot of folks who were really coming at it as this person is one person, who maybe has been impacted by a number of things and a number of events and we need to treat that person, you know, completely back then and it's not that long ago, but it really was the way of, of life is that the thought was, if someone had a substance use issue, um, had been impacted by trauma such as, you know, childhood sexual abuse or physical abuse or domestic violence, you had to cure, cure and I use quotation marks, the substance use first before you could dive into that trauma and obviously that sounds silly today because we recognize that person is most likely using substances to
Rich Bennett 11:07
Yeah. Right.
Jennifer Redding 11:07
numb their brain so that they don't think about the, the ramifications of
Rich Bennett 11:11
Right.
Jennifer Redding 11:11
that experience. And so, you know, way back then we really hit it head on and so out of frustration of trying to get partners to, to figure it out, I created the practice so that we could, um, we could do it right and we
Rich Bennett 11:26
Yeah.
Jennifer Redding 11:27
could really impact change and and serve folks in the way that I felt like they deserved and needed to be treated.
Rich Bennett 11:34
Now are, are you brick and mortar or do you work at a home?
Jennifer Redding 11:37
No, we have an office
Rich Bennett 11:39
Oh,
Jennifer Redding 11:39
in Bel Air and it's the office where we opened in 2009, right on the corner, 543 and 22. Um, but yeah, so we have an office, we have six therapists at the time at this time that are working for us. Um, obviously after COVID, we got a quick study on telehealth.
Rich Bennett 12:00
right.
Jennifer Redding 12:00
And so we can offer telehealth if our clients feel like that's a better fit for them, but we also definitely prioritize the, the face to face.
Rich Bennett 12:11
Hi, I'm glad you brought up telehealth. Uh, and I didn't notice until forget, it was a wall. I had a therapist on
Jennifer Redding 12:19
I
Rich Bennett 12:19
and I didn't realize that you can only practice in the state that you're in. Do you think that will ever change, especially if telehealth and, you know, zoom and everything else? Do you ever think or even wish that that would change the way where you can help people
Jennifer Redding 12:35
There are some things in motion. So
Rich Bennett 12:36
anywhere? Oh,
Jennifer Redding 12:37
the way the regulations read is that you have to be the clinician, the therapist has to be licensed in the state where that client is is currently. So say, um, you know, the common example is when we're working with kids who are going away to college. So
Rich Bennett 12:55
right.
Jennifer Redding 12:55
maybe, you know, they were in high school when we started seeing them, but then they go out of state to college.
Rich Bennett 12:59
Um,
Jennifer Redding 13:00
And so there are some exceptions at this point for that.
Rich Bennett 13:03
okay.
Jennifer Redding 13:03
Okay, but say you're just starting new with a client and they live in a different state and that therapist is not licensed. That's where the regulations says you can't serve them. But after COVID, um, you know, again, it really opened up a lot of, um, awareness on some of the challenges with that, you know,
Rich Bennett 13:22
right.
Jennifer Redding 13:22
certainly back in COVID times there was a shortage of therapists that were really getting it right. It's taken, here we are in 2025, it's taken the legislators some time to figure things out, but there is a compact, I don't know how to describe it, but there's a compact legislation initiative where essentially if you're licensed in one state you can be licensed in all of the 50 states
Rich Bennett 13:54
It's ship.
Jennifer Redding 13:54
and so each state has to sign on and so it's been a slow process and so bit by bit each state is sort of is coming on board,
Rich Bennett 14:02
Okay.
Jennifer Redding 14:03
but I think that's definitely going to help
Rich Bennett 14:05
the
Jennifer Redding 14:06
access to and it's still a work in motion but I think we're going to get there shortly.
Rich Bennett 14:13
It needs to happen because
Jennifer Redding 14:14
to be
Rich Bennett 14:14
about
Jennifer Redding 14:14
thinking
Rich Bennett 14:15
it how many times have you know you've been helping somebody and they move out of
Jennifer Redding 14:20
anymore.
Rich Bennett 14:20
state and you
Jennifer Redding 14:20
Right.
Rich Bennett 14:20
can't help them
Jennifer Redding 14:21
And
Rich Bennett 14:22
the thing is if a lot of people just love their They
Jennifer Redding 14:29
therapist.
Rich Bennett 14:29
don't want to go to somebody else and if they move out of state it's like I think it could drive like especially if they're going through depression, you could drive it right back there
Jennifer Redding 14:38
Yeah, I mean if you think about therapy, I mean it's an investment, you're sharing your story,
Rich Bennett 14:44
again.
Jennifer Redding 14:44
its vulnerability and once you do connect with a therapist it's really hard to think about having to step away when you're not ready. I think way back you know the mindset of the law though was you imagine someone's in another state and they go into crisis maybe you're not going to know the resources and you're not going to be able to get them help. Whereas if they're in your you know jurisdiction perhaps you'd be more aware but I think at this stage in the game with the way you know the internet and social media I think therapists are much more
Rich Bennett 15:17
Yeah.
Jennifer Redding 15:17
aware and if they're not it's pretty easy to find resources.
Rich Bennett 15:20
Mm-hmm.
Jennifer Redding 15:21
And I think again the pandemic really opened our eyes to access, not just access to therapists and this is a point I like to emphasize there are a lot of therapists
Rich Bennett 15:31
Right.
Jennifer Redding 15:31
but the quality of therapists is where I think it gets really questionable
Rich Bennett 15:36
Mm-hmm.
Jennifer Redding 15:36
and you know not to point fingers you know at folks we're all responsible for educating ourselves you know in the field but some therapists are not as good as others. And so I think the beauty of this legislation is it really will help to increase good quality access
Rich Bennett 15:55
Good.
Jennifer Redding 15:55
to therapists. Yeah.
Rich Bennett 15:56
Well and the other thing too with what you said about you may not have the the resources from another state.
Jennifer Redding 16:04
you know
Rich Bennett 16:04
I also think that
legislation does pass for this it's you're going to see therapists throughout the country
Jennifer Redding 16:15
together.
Rich Bennett 16:15
networking
Jennifer Redding 16:16
Mm-hmm.
Rich Bennett 16:17
Which that would be a big help because I mean you think about it when you network your networking locally
Jennifer Redding 16:22
Sure.
Rich Bennett 16:23
but when you can do that throughout the country.
Jennifer Redding 16:25
Mm-hmm. Sure.
Rich Bennett 16:26
And then the next step would be worldwide because people do move out of country too. I mean
Jennifer Redding 16:34
it seems
Rich Bennett 16:35
like Portugal is getting a lot of people for summer.
Jennifer Redding 16:38
Yeah.
Rich Bennett 16:39
I think I've talked to five different people that have moved to either Portugal and one to Spain.
Jennifer Redding 16:47
Interesting.
Rich Bennett 16:47
It's like
Jennifer Redding 16:48
I wonder what that's about.
Rich Bennett 16:51
beautiful
Jennifer Redding 16:51
Yeah.
Rich Bennett 16:52
from
Jennifer Redding 16:52
True.
Rich Bennett 16:52
whatever.
Jennifer Redding 16:53
Yeah.
Rich Bennett 16:53
I mean I don't know how the food is but I'd be willing to go.
Jennifer Redding 16:56
I'll leave that to you Rich. More
Rich Bennett 16:59
than happy to go and try it. All right so how are for counseling what services do you guys offer?
Jennifer Redding 17:05
So we offer the traditional behavioral health services, so any sort of counseling that, you know, one might need, individual group, family, therapy. Our specialty is really that providing trauma-informed care. So not just, you know, for folks that have been impacted by trauma, you know, and trauma, you know, really is defined by that person. So, you know, we call it, there's two sort of descriptions. There's big T-trauma, which is like what you, I think most people think about, you know, with child abuse, sexual assault, domestic violence. But there's also little T-trauma. So, divorce, if you're a child of parents who divorce, or if you're, you know, going through a divorce yourself, that's still very traumatic. Your life is changing. And so really, you know, that's one example, but it's really up to that individual to define whether an event is traumatic, you know, if
Rich Bennett 17:57
Right
Jennifer Redding 17:58
it's really causing them to feel outside of, you know, out of control, and like their life is sort of imploding. And so, at Hartford counseling, we really specialize in that piece of things. But we work with folks that have any sort of, you know, assortment of challenges, you know, such as depression, anxiety,
Rich Bennett 18:17
right.
Jennifer Redding 18:17
just life adjustment. Life is hard. And, you know, I think one benefit of social media, and you know, as we continue to combat the stigma, is more people are recognizing that perhaps, you know, it would be helpful to talk to someone. That's not in their circle, not in their family. And so that, you know, we're seeing that. So that's one piece. That's sort of how we start it.
Rich Bennett 18:40
Right.
Jennifer Redding 18:40
Where we've sort of evolved is in addition to doing that traditional counseling. We're really branching off into working with organizations. And so, you know, we talk about trauma and form care, you know, in the therapy room, but there really is trauma-informed leadership. So, you know,
Rich Bennett 18:58
Oh,
Jennifer Redding 18:58
the very folks who have been impacted by trauma are working for you.
Rich Bennett 19:03
yeah.
Jennifer Redding 19:03
And, you know, that sometimes impacts their productivity
Rich Bennett 19:09
Mm-hmm.
Jennifer Redding 19:09
and, you know, their ability to be innovative in their thought process. And so there are very simple sorts of perspectives that as leaders, we can put in organizations that will ensure that their team members feel supported and psychologically safe.
Rich Bennett 19:26
That's good.
Jennifer Redding 19:26
And, you know, really then subsequently can do the work that they've been hired to do.
Rich Bennett 19:33
Right.
Jennifer Redding 19:33
And so ironically, we're just launching a new sort of arm under Hartford counseling. And it's called "consciérish behavioral health." And so the way I like to describe it is it's like the new frontier of employee assistance. You know, most organizations have EAPs, employee assistance,
Rich Bennett 19:51
right?
Jennifer Redding 19:51
You know, if one of their team members needs some counseling or support, this is -- this is that on steroids, basically. So it's really providing that support for individual team members, but it's also giving managers and leaders access to that leadership consultation. You know, how do you handle some of your challenging team members? How do you just, in general, manage conflict and de-escalation when there is a disagreement? It's also infusing sort of wellness trainings, you know, as a whole. Again, as humans, we thrive on connection. Life is hard. How can we as a whole sort of just ensure that we're paying attention?
Rich Bennett 20:36
Yeah.
Jennifer Redding 20:37
And so there's all sorts of things that we're offering to different organizations, sort of like a package deal to just, you know, kind of tackle, not only team member support, but organizational support.
Rich Bennett 20:51
That's great, and that's something that's definitely needed.
Jennifer Redding 20:53
Yeah.
Rich Bennett 20:54
I
Jennifer Redding 20:54
--
Rich Bennett 20:54
mean
Jennifer Redding 20:54
I think so
Rich Bennett 20:55
Oh,
Jennifer Redding 20:55
too.
Rich Bennett 20:55
well, how many times do people go to work and they bring their frustrations
Jennifer Redding 21:00
Sure.
Rich Bennett 21:00
home,
Jennifer Redding 21:01
Yeah.
Rich Bennett 21:01
or better -- or
Jennifer Redding 21:02
-- Or
Rich Bennett 21:02
even
Jennifer Redding 21:02
bring them to work.
Rich Bennett 21:03
Right. Bring them to work and use -- unfortunately, you see some bad things happen. Whether it be
Jennifer Redding 21:10
Yeah.
Rich Bennett 21:10
fights, or
Jennifer Redding 21:11
that. True.
Rich Bennett 21:11
even worse than
Jennifer Redding 21:12
Mm-hmm.
Rich Bennett 21:12
Right. And something like this, because let's -- well, let's face it -- a lot of these workplaces are very stressful. And
Jennifer Redding 21:19
And
Rich Bennett 21:19
even
Jennifer Redding 21:19
even
Rich Bennett 21:20
bullying, and
Jennifer Redding 21:20
boys.
Rich Bennett 21:20
everything still goes on there.
Jennifer Redding 21:21
Right.
Rich Bennett 21:23
You're listening to the conversations with Rich Bennett. We'll be right back.
Hey, everyone, I want to tell you about something truly special -- harfered, Kami, living. This isn't just another website. It's a hub for all the positive news and incredible stories right here in our community. Every week, we feature a standout artist, a thriving business, a dedicated nonprofit, and a delicious restaurant of the week. it's all about shining a light on the great things happening around us from heartwarming local news, to must attend events we've got it all. So check out HartfordCountyLiving.com and join us in celebrating the best of Hartford County. Keep it local, keep it positive. And your getting ready to launch this?
Jennifer Redding 22:16
We are launching it now
Rich Bennett 22:18
Wow
Jennifer Redding 22:18
so it
Rich Bennett 22:18
that's,
Jennifer Redding 22:18
is in motion and so really want get the word out about that. You know,
Rich Bennett 22:23
yeah.
Jennifer Redding 22:24
it's a different way of thinking. You know, I know that I've heard from some business owners, you know, well we're not social workers, we're not really interested in and sort of that perspective. But on the flip side of it, like I don't expect, you know, business leaders to be social workers or counselors, but when you think about your team and you think about what your business is, obviously you want the the employees that you have be as productive as they can.
Rich Bennett 22:50
Yeah.
Jennifer Redding 22:51
You know, you want them to be creative and solving problems and, you know, innovating. And so what we're talking about allows that employee to really function at their highest level.
Rich Bennett 23:04
Mm-hmm.
Jennifer Redding 23:04
You know, if you can help mitigate some of the other I call it noise and help them truly feel, you know, seen, heard, valued as an employee, they're going to function and thrive in a much different way than if
Rich Bennett 23:18
Yeah.
Jennifer Redding 23:18
they're sort of fighting for survival, if you will, you know, at their job every day.
Rich Bennett 23:22
And I guarantee you, if organizations you know,
Jennifer Redding 23:26
implement this
Rich Bennett 23:27
you
Jennifer Redding 23:28
and
Rich Bennett 23:28
and use
Jennifer Redding 23:28
use
Rich Bennett 23:28
you, they're going to see that they keep you as longer.
Jennifer Redding 23:32
Yeah.
Rich Bennett 23:33
People are going
Jennifer Redding 23:34
to want to
Rich Bennett 23:34
to apply
Jennifer Redding 23:36
apply
Rich Bennett 23:36
work there.
Jennifer Redding 23:37
Mm-hmm.
Rich Bennett 23:38
Because I mean, let's face it, you and I hate to
Jennifer Redding 23:41
say it.
Rich Bennett 23:41
But if you're talking to the higher-ops and they're, they're giving you like the cold shoulder or they don't care, they're out of
Jennifer Redding 23:50
I
Rich Bennett 23:51
place.
Jennifer Redding 23:51
mean, you know, the research says that two-thirds of your workforce have been impacted by some sort of traumatic event in the course of their lifetime. And so when you about what research is saying, you know, that has impacts.
Rich Bennett 24:06
Yeah.
Jennifer Redding 24:06
And so from a, you know, I understand what it's like to run a business. I've worked in a number of settings where, you know, I've been responsible for hiring and recruitment. You think about the costs that go into having to recruit a new team member, train them, get them where they are self-sufficient and performing. I mean, we're talking, you know, a ton of time that's lost with true productivity there. So if you can build a work setting where folks don't want to leave, they do feel like they are cared for and they're able to do what they do in the best way possible and they're supported, they're not going to leave. And so it's that in and of itself is a cost savings, you know. So it's an investment. I mean, but it's definitely there are many more savings than what it costs to actually invest in the support services.
Rich Bennett 24:52
I hear something, something crazy, because you, what is something that all organizations, have to,
Jennifer Redding 25:03
businesses
Rich Bennett 25:03
I guess, go through. Oshah,
Jennifer Redding 25:06
Oh, yeah.
Rich Bennett 25:06
right?
Jennifer Redding 25:07
I mean, we all have, we all have regulation bodies, you
Rich Bennett 25:12
Right?
Jennifer Redding 25:12
know, so depending on what industry you're in. But yeah,
Rich Bennett 25:15
I think
Jennifer Redding 25:16
what
Rich Bennett 25:16
you're offering, think
Jennifer Redding 25:17
that should
Rich Bennett 25:18
have that
Jennifer Redding 25:19
Yeah. I definitely think it's going to be the wave of the
Rich Bennett 25:22
shit
Jennifer Redding 25:22
future.
Rich Bennett 25:22
out
Jennifer Redding 25:22
You
Rich Bennett 25:22
of
Jennifer Redding 25:23
know, when we what we're learning about human behavior and, you know, the sense of community. I mean, first and foremost, no matter what, as humans, we are bound and driven by the sense of connection. You know, again, I keep mentioning the pandemic, but it was such an amazing case study on human behavior.
Rich Bennett 25:42
there.
Jennifer Redding 25:42
You know, and so many folks that were able to, you know, kind of say not in my backyard, that's not my problem. Recognized because they experienced it themselves, you know, the sense of isolation and loneliness. And so it really hit home the importance of that sense of connection. And that so comes into play, you know, when we think about, you know, the majority of us work and we're out of our homes, or, you know, at least if we're not out of our homes, we're working from home, but we're working the greater part of our waking hours. And so that sense of connection, that sense of, you know, need to, to be doing something that's going to take care of ourselves and our families is so important. And so I think for leaders, if we don't pay attention to the humans that are working for us, you know, I think that there are, I said earlier, it's a win-win. If you're going to pay attention to that and think that that's not your problem or not important. You're going to lose.
Rich Bennett 26:43
Yeah,
Jennifer Redding 26:43
I mean, you're just going to lose. And I think leaders are getting smarter, you know, even those not in, you know, the world of behavioral health. I'm talking traditional sort of business and industries. I think leaders are recognizing that they have to really sort of tap in. You know, psychological safety is a buzzword that has been around forever. And it honestly makes me twitch sometimes because it's so misunderstood. But it really is about creating an environment where folks really do feel that it is safe to be who they are. And that's not saying that there's not accountability,
Rich Bennett 27:16
yeah, right.
Jennifer Redding 27:17
you know, but it's, it's truly creating that that environment where you are seen for who you are. You are valued for your opinion. And, you know, you're not going to be penalized for raising your hand saying, I don't understand or I don't agree, you know.
Rich Bennett 27:32
I know organization where you guys need to be right
Jennifer Redding 27:37
away. Is that right?
Rich Bennett 27:40
Yeah, the school system.
Jennifer Redding 27:41
Yeah.
Rich Bennett 27:41
And here's why because we, when you meant, when people
Jennifer Redding 27:47
think, well,
Rich Bennett 27:48
you know, and I'm not talking about going into the school system for the
Jennifer Redding 27:51
kids.
Rich Bennett 27:52
Think
Jennifer Redding 27:52
Think
Rich Bennett 27:53
about
Jennifer Redding 27:53
about
Rich Bennett 27:53
everything
Jennifer Redding 27:53
everything.
Rich Bennett 27:53
that the teachers go through
Jennifer Redding 27:55
Sure.
Rich Bennett 27:55
the stuff they see with having to deal with the kids, how their hands are tied because there's things they can't do. You hear about teachers all the time they're going through an anxiety pressure. And I hate to say it, even commit suicide. They need the help.
Jennifer Redding 28:11
Sure.
Rich Bennett 28:14
Yeah, your
Jennifer Redding 28:15
Rich, will you be my PR
Rich Bennett 28:17
company,
Jennifer Redding 28:19
manager?
Rich Bennett 28:19
Think about
Jennifer Redding 28:20
Yeah.
Rich Bennett 28:20
it because a lot of people, they don't think about the teachers, have they need to help.
Jennifer Redding 28:25
Yeah, it's
Rich Bennett 28:26
And
Jennifer Redding 28:26
definitely.
Rich Bennett 28:26
they do.
Jennifer Redding 28:26
Full profession, for sure, the challenges that they face on a daily basis.
Rich Bennett 28:31
you,
Jennifer Redding 28:31
And
Rich Bennett 28:32
the other thing is you look at all the warehouses that are going in here, all the big companies. Like Amazon, what's the other one?
Jennifer Redding 28:39
Sex. I think so. Yeah, it's sex with Abby.
Rich Bennett 28:41
Um, well, you've even Pepsi and all that.
Jennifer Redding 28:44
Coles. I
Rich Bennett 28:46
Is it Lee?
Jennifer Redding 28:48
think it's
Rich Bennett 28:48
whatever. Yeah. But I mean, these organizations definitely need
Jennifer Redding 28:53
it.
Rich Bennett 28:53
And they would keep their, I think it's a word for customer not customer, you know what I mean, the retention.
Jennifer Redding 29:02
Yeah. The the staff retention. So
Rich Bennett 29:03
Yes.
Jennifer Redding 29:04
again, I again, having worked for a number of organizations, that's one of the largest costs that the staff turnover and then having to recruit that's a fee of itself. You know, it's it's time, it's commitment, sometimes you outsource recruitment, and then onboarding them.
Rich Bennett 29:19
Yeah.
Jennifer Redding 29:19
You know, the amount of time it takes to train them. You know, that's such a huge loss to productivity when you're you're operating a business. And if you could create an environment where folks not only didn't want to leave, but, you know, they're begging to work for you. Like imagine what that would be like, you know, and and it's not, it's not brain surgery.
Rich Bennett 29:38
Yeah. Now,
Jennifer Redding 29:38
I'm not talking about like these really expensive interventions or strategy or time-consuming strategies like it's, it's really not a heavy, heavy lift, but it's
Rich Bennett 29:48
right.
Jennifer Redding 29:48
about being intentional. It's about being consistent. And it really does make a difference. The science is speaking to it.
Rich Bennett 29:56
And your seed businesses will spend money for motivational
Jennifer Redding 29:59
speech. Sure.
Rich Bennett 30:00
Come in
Jennifer Redding 30:00
Right.
Rich Bennett 30:00
because what do they want to do? They want to drive up
Jennifer Redding 30:02
Or consultants. That's my favorite right now.
Rich Bennett 30:04
Yep.
Jennifer Redding 30:04
And I am a consultant, but I can't tell you how many organizations I've worked for that I've brought in consultants. And they don't tell you, and you know they might tell you what you already know, but they're not giving you specific strategies that are realistic. You know, maybe it's like this huge, you know, new program or this huge, new initiative that, you know, you're in the weeds already trying to do your day-to-day work. And now you're supposed to initiate this whole big new thing. And that's not what we're talking about, you know, with Hartford Counseling.
Rich Bennett 30:37
Yeah.
Jennifer Redding 30:37
These are our simple strategies that are, you know, it's not a new program. It's a way of
Rich Bennett 30:43
Right.
Jennifer Redding 30:43
life. And so certainly it's helpful at work, but it's also helpful, you know, for leaders in their in their personal lives, you know.
Rich Bennett 30:51
Oh.
Jennifer Redding 30:51
It's it's about being human. With intention is how I'd like to describe it.
Rich Bennett 30:56
Organizations need this.
Jennifer Redding 30:57
Yeah.
Rich Bennett 30:58
They need it. They need the contact.
Jennifer Redding 30:59
That's why we created it. I mean, I kept hearing from, you know, colleagues and other professionals, you know, in our county and in our community. And, you know, they didn't quite have the vocabulary behind it, but this is truly what they've been asking for and what they've been expressing
Rich Bennett 31:17
Yeah.
Jennifer Redding 31:17
through their frustrations with sort of why they need it, you know, because of folks not being able to get the job done, not, you know, the frequent turnover, the frequent escalation, you know, in between team members, you know, and so as leaders, you know, I don't know if you've ever heard the 80/20 rule, you know, you spend 80% of your time with 20% of your team who are struggling or acting out or just not performing, this sort of levels that playing field. So you're not having to spend so much time on those folks that aren't getting it done.
Rich Bennett 31:50
I think also if they put this in, it's People are going to want to go to work,
Jennifer Redding 32:02
right.
Rich Bennett 32:02
because work is fun. They're excited to go to work.
Jennifer Redding 32:06
I don't know, I mean, you know, some, I would hope that folks would think that work is fun. I don't know that I would, say that that's what this program is going to do for the workforce, but I think it will help folks feel like they are making a difference in what, I mean, in whatever, like, and I'm not saying, you know, you can work at Wawa and make a difference, you know, in your customers day by having a smile on your face and welcoming them, but I think it will help team members feel like they are important and they are valued and they're good at what they're doing and, you know, that they're thriving, you know, even if it is just a part-time job, you know, as a high school student to pay the bills, you know. I mean, it's, again, you know, whatever kind of a job it is, it's helping that person in that moment in time feel valued.
Rich Bennett 32:55
Yeah. Yeah. Which is important.
Jennifer Redding 32:56
Yeah.
Rich Bennett 32:57
I mean, you definitely need that. What other, is there any other surprises you have for me
Jennifer Redding 33:03
that you have to
Rich Bennett 33:03
launch
Jennifer Redding 33:04
I don't think any surprises. I think it's just, you know, we are committed with Hartford Counseling. But I always say it, you know, we want to be part of the solution in our county. My mission in life is to provide a voice for folks who don't have
Rich Bennett 33:20
in?
Jennifer Redding 33:20
a voice,
Rich Bennett 33:20
Right.
Jennifer Redding 33:20
you know, specifically with those who have mental illness, who have been impacted by trauma. And so creating programs and partnerships, you know, where we can help do that. So that, I don't know that that's a surprise, but that's sort of our driving force, and we will continue to push forward.
Rich Bennett 33:39
Alright, so I always like to ask my guess this, and you don't have to use an
But can you share a feel-good story with us of somebody that you were able to help? And again,
Jennifer Redding 33:50
an
Rich Bennett 33:50
you don't need to use
Jennifer Redding 33:51
yeah.
Rich Bennett 33:52
You can say their name is Rich.
Jennifer Redding 33:57
I don't know that I'm terrible on the spot, but I think it's a combination of stories, honestly.
Rich Bennett 34:04
Yeah.
Jennifer Redding 34:04
And so when I think about some of the folks that we have served and that's how I like to describe it, you know, it's a it's a privilege to be on the journey. And so again, my passion is working with folks who have been through trauma and, you know, to hear some of the stories, you know, I can't even put words to it, but to be a long on the
Rich Bennett 34:30
to
Jennifer Redding 34:30
journey
Rich Bennett 34:30
Mmm-hmm,
Jennifer Redding 34:30
helping them kind of recognize that it's not who they are, it's something that happened to them,
Rich Bennett 34:37
yeah
Jennifer Redding 34:37
and to sort of find direction and to find hope. And it's really, you know, we sort of have a tagline with Harvard Counseling about inspiring resilience. And so to be able to inspire resilience, you know, regardless of all of the things that you've experienced
Rich Bennett 34:55
Mmm-hmm,
Jennifer Redding 34:55
in life that no one should experience, but the fact that you have the courage to kind of show up, get out of bed and really try to to put it together. And again, as a therapist, I don't have all of the answers, you know, but I'm a long for the journey and together helping that individual sort of ride.
Rich Bennett 35:14
Yeah.
Jennifer Redding 35:14
That is what's so powerful.
Rich Bennett 35:16
And when
Jennifer Redding 35:18
sitting
Rich Bennett 35:18
you're
Jennifer Redding 35:18
there
Rich Bennett 35:19
hoping that individual, when you're sitting there talking and they start to open up, it's just going to help them, where I think it also helps
Jennifer Redding 35:27
well.
Rich Bennett 35:27
you as
Jennifer Redding 35:28
Absolutely.
Rich Bennett 35:28
Because let's face it,
Jennifer Redding 35:29
as a therapist,
Rich Bennett 35:31
you are healing.
Jennifer Redding 35:34
You're
Rich Bennett 35:34
hearing, a lot of the negative things people and it's got to be an effect on you as well. But I think when you're talking to them in a way, it helps.
Jennifer Redding 35:43
Yeah, I think, you know, doing some of the trauma work that we've done at the practice, you know, sometimes we're meeting people in the worst moments of their lives. And they're coming to us with such vulnerability and such courage and just, you know, not sure what direction to go. And so obviously that's a heavy weight,
Rich Bennett 36:03
Yeah.
Jennifer Redding 36:03
you know, as a therapist. But, you know, to stick with them on that journey and to see sort of the light bulbs come on as they're starting to kind of big or build out of and dig out of that hole, if
Rich Bennett 36:15
Oh yeah.
Jennifer Redding 36:15
you will. You know, and you start to see the light come on behind their eyes and
Rich Bennett 36:19
make you feel good.
Jennifer Redding 36:20
I mean, it gives me chills today when I think about it. I mean, it is such a privilege, and it's hard sometimes,
Rich Bennett 36:27
Yeah.
Jennifer Redding 36:28
you know, but it's one that I can't imagine doing anything different, you know, I feel so, so privileged. I keep saying it, but like it really is, it's incredible to be on that journey
Rich Bennett 36:41
foot.
Jennifer Redding 36:41
with
Rich Bennett 36:41
Oh, yeah. When's the book coming out?
Jennifer Redding 36:44
I'll let you know.
Rich Bennett 36:46
I solved the very important, tell everybody
Jennifer Redding 36:50
how they
Rich Bennett 36:50
can get in touch if you go.
Jennifer Redding 36:51
Sure. I think the easiest way is just the website and it's pretty simple. It's harfordcounseling.com. It's
Rich Bennett 36:58
too easy.
Jennifer Redding 36:58
I know.
Rich Bennett 36:59
All right. Those of you listening harford. Don't put a tea in there.
Jennifer Redding 37:05
Tea
Rich Bennett 37:06
in there. We're not in Connecticut.
Jennifer Redding 37:08
Yeah, harfordcounseling.com all of the information is there, how to reach out, even if you just have questions and you're not sure what you want or need, we can certainly guide you.
Rich Bennett 37:19
All right. So before I get to my last question, and I have no idea what it's going to be, is there anything you want to add?
Jennifer Redding 37:26
No, I mean, I appreciate obviously, Rich, you know, you are doing such an amazing job with this podcast
Rich Bennett 37:32
Thank you.
Jennifer Redding 37:32
and just raising awareness across the county on all the different businesses. And you know, when you look at all the different businesses and programs and special people that we have living here in the county. And so I appreciate you really continuing to to get information in front of people.
Rich Bennett 37:47
Thank you. I just wish there. I wish there that a lot of people would take advantage of
Jennifer Redding 37:52
Yeah.
Rich Bennett 37:52
this. Because. All right. Let me ask you something.
Jennifer Redding 37:54
Okay.
Rich Bennett 37:55
How much did I charge you to come on?
Jennifer Redding 37:57
Oh, I'm not supposed to talk about that. Nothing.
Rich Bennett 38:01
And the thing is, I mean,
Jennifer Redding 38:03
ten
Rich Bennett 38:04
years, I tell
Jennifer Redding 38:05
people all the
Rich Bennett 38:06
time. It's a
Jennifer Redding 38:08
great
Rich Bennett 38:09
But
Jennifer Redding 38:09
opportunity.
Rich Bennett 38:09
get on podcasts in general,
Jennifer Redding 38:10
because. Right.
Rich Bennett 38:12
You need to grow your business. You
Jennifer Redding 38:13
Yeah.
Rich Bennett 38:13
need to sell your book. You need to tell your story. I mean,
Jennifer Redding 38:19
Oh, God,
Rich Bennett 38:21
God. I keep saying
Jennifer Redding 38:21
I think the other thing, and I don't mean interrupt you, but I think the other thing that I have found about podcasts, you know. And depending on where your station and life is, you know, some
Rich Bennett 38:30
that.
Jennifer Redding 38:30
people don't have the ability or don't feel comfortable connecting live with other individuals. And podcasts, you know, such as this where it really genuinely is a
Rich Bennett 38:41
Right.
Jennifer Redding 38:41
conversation. really helps folks feel connected, you know, in some way. So I think that's also a benefit. And I hope that you keep
Rich Bennett 38:48
Oh,
Jennifer Redding 38:48
doing it for years and
Rich Bennett 38:49
Oh,
Jennifer Redding 38:49
years
Rich Bennett 38:49
I don't plan on stopping.
Jennifer Redding 38:51
and years. Good.
Rich Bennett 38:51
I was told
Jennifer Redding 38:52
stop.
Rich Bennett 38:52
I can't Actually, have you been?
Jennifer Redding 38:54
No, I haven't.
Rich Bennett 38:56
All right. Tim, if you're listening. You need to get Jennifer Gent. So Tim is local to his podcast is the TMA connection.
Jennifer Redding 39:03
Okay.
Rich Bennett 39:04
And he taught, same as me when I first
Jennifer Redding 39:06
Yeah.
Rich Bennett 39:06
started talking to a lot of people in Hartford County. Devil.
Jennifer Redding 39:10
You
Rich Bennett 39:11
get on his. I'm. You know, honestly, when it comes to. I don't know of any other podcast besides me and him that are local. you can
Jennifer Redding 39:22
Where
Rich Bennett 39:22
talk. Now, I knew there's a ton out there globally, which still helps.
Jennifer Redding 39:27
I'm sure
Rich Bennett 39:27
Fred the were.
Jennifer Redding 39:28
Mm hmm.
Rich Bennett 39:29
But in order to do that, you need to either travel to the them out of the state or have the setup at home.
Jennifer Redding 39:34
Right. All
Rich Bennett 39:34
So pick
Jennifer Redding 39:35
right.
Rich Bennett 39:35
a. Pick a number between one and one hundred.
Jennifer Redding 39:38
Five.
Rich Bennett 39:38
Oh, that was.
Jennifer Redding 39:39
That's always my favorite number.
Rich Bennett 39:41
Why?
Jennifer Redding 39:41
I don't know. It just always has been.
Rich Bennett 39:44
Okay, okay. This.
Oh, this is a good question. If you knew you couldn't fail. What's the one thing you would attempt?
Jennifer Redding 39:55
That's what I'm doing right now. I am literally. And it's too, too much information to go into the details right now, but literally this week, taking the proverbial. Dive off the cliff and just investing in myself and believing in myself. And I'm going to get it done.
Rich Bennett 40:13
You've never done
Jennifer Redding 40:14
that? Not to this extreme with so much to risk.
Rich Bennett 40:18
Right.
Jennifer Redding 40:19
Yeah.
Rich Bennett 40:20
Well, you'll be
Jennifer Redding 40:21
it.
Rich Bennett 40:21
successful at
Jennifer Redding 40:21
Thank
Rich Bennett 40:21
I
Jennifer Redding 40:22
you.
Rich Bennett 40:22
know you will.
Jennifer Redding 40:23
I believe it.
Rich Bennett 40:24
Jennifer, I want to thank you so much. It's always great to see you and you know, I told you before I know I told you before that the door is always O.
Jennifer Redding 40:32
Thank you.
Rich Bennett 40:34
I've come back anytime. We need to do another round.
Jennifer Redding 40:35
I've always felt comfortable and you you've always put me at ease in these conversations. So I definitely thank
Rich Bennett 40:41
you. Yeah, we definitely got
Jennifer Redding 40:42
one.
Rich Bennett 40:42
to do another
Jennifer Redding 40:42
Yeah, I'd love it.
Rich Bennett 40:44
Who else can we get on?
Jennifer Redding 40:45
We'll talk. I have some ideas.
Rich Bennett 40:47
Oh, you do? Oh, okay.
Rich Bennett 40:51
Thank you for listening to the conversations with Rich Bennett. I hope you enjoyed today's episode and learned something from it as I did. If you'd like to hear more conversations like this, be sure to subscribe to the podcast so you never miss an episode. And if you have a moment, I'd love it if you could leave a review. It helps us reach more listeners and share more incredible stories. Don't forget to connect with us on social media or visit our website at Conversations With Rich Bennett dot com for updates, giveaways, and more. Until next time. Take care. Be kind and keep the conversations going. You know, it takes a lot to put a podcast together. together, And my sponsor's helped add a lot, but I also have some supporters. That actually helped me when it comes to the editing software. And you know, this is an amazing experience. You know, I like to share the hosting and so forth. There's a lot that goes into putting this together. So I want to thank them. And if you can please, please visit their websites, visit their businesses. them. However you can. So please visit the following full circle boards. Nobody does charcuterie like full circle boards. Visit them at fullcircleboards.com. Sincerely. So your photography, live in the moment. They'll capture it. Visit them at sincerely so your dot com the Jopitan Lions Club serving the community since 1965. Visit them at Jopitan Lines club dot org. And don't forget the E at the end of Jopitan because they're extraordinary.
Rich Bennett
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